NortonLive's Ultimate Help Desk was much better than we expected it to be.
How good is the "Rescue" you get for $5 from NortonLive? About as good as you can get for free.
Cisco has announced a cloud-based service for monitoring and managing small business networks.
LogMeIn has added new remote configuration features for Android and iOS devices to its Rescue service.
Symantec has expanded its NortonLive online help services to include computer peripheral and network-related problems.
LogMeIn Rescue is a full-featured remote support product that's easy enough to be used by individuals, yet powerful enough to be used by corporate IT help desks.
GoToAssist Express is a remote support product targeted to IT consultants, computer gurus and small helpdesk organizations.
It's harder than you think for that expensive router of yours to deliver all the throughput the big number on its box promises. We show you why.
Trying to decide between a router and a Wi-Fi System? This experiment should help you choose wisely.
Updated: Here's a quick primer on Wi-Fi 6E.
Wi-Fi ping spikes aren't always caused by a poor connection. Your router settings could be to blame.
Ever wonder what happens behind the scenes when Wi-Fi devices roam, or more likely don't? We'll show you why the "seamless" roaming Wi-Fi gear makers promise is still as elusive as a Yeti.
We reveal the secrets of why your devices don't always connect where you want them to and what you can do to fix it.