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Open Mesh's cloud-based CloudTrax is the only option for managing their APs. This is in line with Open Mesh's focus on users who are deploying across multiple sites, such as retailers with multiple stores, or VARs who support multiple customers. The good news is that, once set up, a network can keep running if its cloud connection goes down. While the connection is down, however, statistics would not be updated. But they wouldn't be lost, since logs are stored local to each AP.

The first screenshot shows the Network Overview screen.

CloudTrax Network Overview

CloudTrax Network Overview

The Access Points screen provides a summary of what's on the network. It shows a three-AP mesh configuration that I'll be covering in a follow-on review. Yes, that's correct, Open Mesh access points can be connected via Ethernet, or Wi-Fi backhaul that supports multiple hops. I can attest to the fact that backhaul is dynamic; note the "Hop 2" node switched to a single hop configuration while I was doing some debugging.

CloudTrax Access Points view

CloudTrax Access Points view

Clicking on an AP brings up a detailed view. Note the backhaul RSSI and speed information provided in the Mesh and Tool: Neighbors boxes.

CloudTrax Access Points view

CloudTrax Access Points view

Radio settings made here override network-wide settings made in the Configure submenus. Only some of the many settings are shown.

CloudTrax Access Points view

CloudTrax Access Points view

I'm not going to do a CloudTrax feature walkthrough since Open Mesh did such a good job on theirs. You'll learn everything you need to know in about 4 minutes.

In case you didn't view the video, here are the feature highlights:

  • Physical map view of AP locations with Google Maps integration
  • Captive portal with voucher option
  • Events and alerts
  • Bandwidth throttling
  • MAC-based device blocking and access control
  • Band-steering (beta)
  • 802.11r roaming support (beta)
  • Scheduled Wi-Fi
  • VLAN support
  • Statistics and analytics
  • Multi-site management
  • WLAN groups
Updated 9/14/17

Open Mesh support options include the Help Center that has FAQ, there are videos and on-demand webinars (these require giving up an email address), you can file a trouble ticket or simply email However, there are no support forums.

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